Skip to main content
Skip table of contents

How to upload large files to Vidispine Support [HT GEN]

Large files can’t be attached to Vidispine Service Desk, to upload larger files to Vidispine Support use below method.

Web dropzone

Dropzone asks to add a ticket number, here you should only add the numbers in the ticket, not the prefix. SUP-0000 = 0000

  1. First, create your ticket and note the ticket number

  2. Go to and follow the on-screen instructions

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.