Do you have an issue you cannot solve? Contact our Support Team. We’d be more than happy to help.

Our Support Team can be reached at : Support - Jira Service Management (

Please remember register a Vidispine Support account and use that account when logging in.

Please remember to log out of any other (non Vidispine Support) account before logging in with your Vidispine Support account.

The video below offers a basic explanation of how our support portal works.