Large files can’t be attached to Vidispine Service Desk, to upload larger files to Vidispine Support use below method.
Web dropzone
Dropzone asks to add a ticket number, here you should only add the numbers in the ticket, not the prefix. SUP-0000 = 0000
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First, create your ticket and note the ticket number
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Go to https://dropzone.vidispine.com and follow the on-screen instructions