Why does the VidiEditor search not show any video results?
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No item exists in VidiCore having a shape matching the ME_ProxyShapeTag configuration parameter. Try to transcode a video to the configured ME_ProxyShapeTag and see if it is found. The default shape tag is ME_proxy_mp4_360_8ch.
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Check the configuration of the ME_ProxyShapeTag Metadata key value pair on me_user group in VidiCore
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Ensure that at least one of the options is checked in Media Type search filter.
Why is the publish button inactive / not clickable?
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The button is inactive as long as no publish configuration is made or the timeline is empty. As those depend on the system design, no default configuration is added initially.
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The timeline is still empty. It requires at least 1 frame of media on the timeline to set the publish button to active state.
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See also Publish Default Dialogue Configuration (Enterprise) [VE OG]
Why does the source player not play some media items, but can play others?
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The media files need to stay in convention for video and audio - basically videos in MP4 / H.264 and audio in AAC. See detailed information here.
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The ME_ProxyShapeTag configuration does have a shape tag configured not suitable for VidiEditor streaming. Check this configuration as explained in here.
Why does the source player not stream any media files?
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The streaming service is down. This can be seen in the browser's web debugger while all API calls to streaming server fail. Please contact the support team.
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All proxy shape tags configured in ME_ProxyShapeTag and ME_ProxyAudioShapeTag parameter are referencing files not supported for streaming. Please compare here.
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The Render Preview Streaming Server URL might not be set correctly. See in General Configurations [VE OG]
Why does the timeline player not stream any media files, but the source player still works?
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Render engine service is down. This can be seen in the browser's web debugger while all API calls to render engine server fail. Please contact the support team.
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General problem in VidiEditor. Please contact the support team.
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The Render Engine Server URL might not be set correctly. See in General Configurations [VE OG].
The Timeline player does not show a video when loading an exiting project, after one modification of a segment the timeline plays!
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The proxy video files can be played in general as defined in Supported Proxy Video Format [VE OG] and Supported Audio Format [VE OG] and Supported Image Formats [VE OG]
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This happens when the proxy files are in correct format but the desired Timeline Output format is not matching the physical files.
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Check Configuration switch “TimelineOutputFormat” in ConfigPortal → VidiEditor → General Use Case page to match the video files.
Why is recording voice over not possible?
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No microphone is set up to be usable in the web browser. Web Browser Settings [VE OG]
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It is not allowed to use indexed database in the web browser. Web Browser Settings [VE OG]